Status tracking

How the public status of a citizen submission is visible and which notifications are sent.

Overview

Every citizen submission has a public status history. It shows which processing step the request is in — from initial triage to the decision. This transparency applies to everyone: the submitting person, supporters and the interested public.

How it works

The status history is rendered on its own page per submission. The page is reachable through the link in the confirmation e-mail or from the confirmation page directly — without sign-in and without any further hurdle.

The history shows the processing steps as a chronological timeline. A compact variant of the same timeline is additionally embedded in overview pages — for example in the public topic list. This way the processing status stays consistently visible.

On every status change the submitting person receives an e-mail with the current state and a link back to the status page. Anyone who has enabled web push notifications also sees the status change as a browser notification.

Common tasks

Look up your own processing status

Open the link from the confirmation e-mail or from the confirmation page.
The timeline shows the current status as well as all previous steps.
Through the same link the status can be checked again at any time.

Enable web push notifications

On the status page allow the municipality's browser notifications. Future status changes will then also appear as a push notification — as long as the browser supports the feature.

Copy the link from the address bar or from the confirmation page and share it. Recipients see the same status as the submitting person.