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decidio — Digital citizen participation

Invoices and statements

How a municipality retrieves invoices and which lifecycle changes are visible for the plan.

Overview

Invoices should be quick to find — both for day-to-day accounting and for the year-end close. decidio stores every invoice in the billing area and shows traceably how the plan has evolved over time.

How it works

In the billing area the invoice overview opens. Every invoice is available as a PDF download and contains the information accounting expects. Paid and outstanding invoices are clearly distinguishable.

Lifecycle changes — for example an upcoming renewal date, plan change or cancellation — are shown in the billing area and additionally sent by e-mail to the stored billing address. This way the upcoming steps remain traceable even without daily sign-in.

Common tasks

Download an invoice

  1. In the billing area open the invoice overview.
  2. Pick the desired invoice.
  3. Download the PDF and file it in accounting.

Adjust a billing address

  1. In the portal open the billing details.
  2. Adjust address and recipient for the invoice delivery.
  3. Save the change — the next invoice is issued with the new details.

Settle an outstanding invoice

Through the hint in the invoice overview or the link in the reminder e-mail, open the portal and settle the outstanding invoice with the stored payment method.

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